🔒 casino.ph Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how casino.ph ("casino.ph", "we", "us", "our") collects, uses, stores, and discloses personal information about individuals ("you", "User", "Player") who access or use the casino.ph platform, website, and related services (collectively, the "Platform").

casino.ph is committed to protecting the privacy and security of your personal data. This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.

By registering an account on casino.ph or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

casino.ph is the personal information controller in respect of the personal data collected through the Platform. casino.ph is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing complies with applicable Philippine data privacy laws.

If you have any questions about how casino.ph handles your personal data, or if you wish to exercise your rights as a data subject, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

casino.ph collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, SSS number, PhilSys ID number, driver's licence number).
• Contact Data: Residential address (including barangay, city/municipality, province), email address, and mobile phone number.
• Financial Data: Bank account details, e-wallet account details (GCash, PayMaya/Maya), debit card information, transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, bonus history, and responsible gaming settings.
• Technical Data: IP address, device type and identifiers, browser type and version, operating system, time zone, and access logs.
• Usage Data: Information about how you use the casino.ph Platform, including games played, session duration, betting history, and navigation patterns.
• Communications Data: Records of your communications with casino.ph customer support, including chat transcripts and email correspondence.
• Verification Data: Copies of identity documents and proof of address submitted during KYC verification.

4. How We Collect Your Data

casino.ph collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions on casino.ph.
• Automated technologies: When you access the casino.ph Platform, we automatically collect Technical Data and Usage Data through cookies, web beacons, server logs, and similar tracking technologies.
• Third parties: casino.ph may receive personal data about you from payment processors, identity verification service providers, fraud prevention agencies, and regulatory authorities, where permitted by law.

5. How We Use Your Personal Data

casino.ph uses your personal data for the following purposes:

• To register and maintain your casino.ph account, and to verify your identity and eligibility to use the Platform.
• To process deposits, withdrawals, and other financial transactions on your casino.ph account.
• To provide customer support and respond to your enquiries and complaints.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and NPC data privacy requirements.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on the Platform.
• To enforce our Terms & Conditions and other casino.ph policies.
• To administer bonuses, promotions, and loyalty programmes on casino.ph.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To improve the casino.ph Platform, personalise your gaming experience, and conduct internal analytics and research.
• To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and enforcing self-exclusion requests.

6. Legal Basis for Processing

casino.ph processes your personal data on the following legal bases under RA 10173:

• Contractual necessity: Processing is necessary for the performance of the contract between you and casino.ph (i.e., the Terms & Conditions), including account management and transaction processing.
• Legal obligation: Processing is necessary for casino.ph to comply with applicable laws and regulations, including AML laws, PAGCOR requirements, and NPC directives.
• Legitimate interests: Processing is necessary for casino.ph's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: Where casino.ph relies on your consent as the legal basis for processing (e.g., for certain marketing communications), you have the right to withdraw that consent at any time.

7. Sharing Your Personal Data

casino.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. casino.ph may share your personal data with the following categories of recipients:

• Service providers: Third-party companies that provide services to casino.ph, including payment processors, identity verification providers, IT infrastructure providers, customer support platforms, and analytics providers. These providers are contractually bound to process your data only on casino.ph's instructions and to maintain appropriate security measures.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulation.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of casino.ph's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

8. Cookies & Tracking Technologies

casino.ph uses cookies and similar tracking technologies to enhance your experience on the Platform, to remember your preferences, and to collect Usage Data and Technical Data as described in this Policy. The types of cookies used by casino.ph include:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences and personalise your casino.ph experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, to help casino.ph improve its services.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the casino.ph Platform.

9. Data Security

casino.ph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and casino.ph servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the casino.ph Platform.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While casino.ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, casino.ph will notify you and the National Privacy Commission in accordance with RA 10173.

10. Data Retention

casino.ph retains your personal data for as long as your casino.ph account is active, and for such additional period as is required by applicable law or regulation. In particular:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• KYC verification documents are retained for the period required by applicable regulations.
• Customer support communications are retained for a period of three (3) years.
• Technical and usage data collected through cookies and logs is retained for a shorter period, as specified in our cookie settings.

When personal data is no longer required for the purposes for which it was collected, casino.ph will securely delete or anonymise it.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by casino.ph:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data casino.ph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to casino.ph's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data on grounds relating to your particular situation, where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe casino.ph has violated your data privacy rights.

To exercise any of these rights, please contact casino.ph's Data Protection Officer using the contact details in Section 14. casino.ph will respond to your request within the timeframe prescribed by RA 10173.

12. Children's Privacy

The casino.ph Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. casino.ph does not knowingly collect personal data from individuals under the age of 21. If casino.ph becomes aware that personal data has been collected from a minor, it will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on casino.ph, please contact us immediately.

13. Changes to This Privacy Policy

casino.ph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Updated versions of this Policy will be posted on the casino.ph Platform with a revised effective date. Where changes are material, casino.ph will endeavour to notify registered players via email or in-platform notification. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the revised terms.

14. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or casino.ph's data processing practices, please contact our Data Protection Officer:

Email: support at casinoph.org

If you are not satisfied with casino.ph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

This Privacy Policy was last reviewed and updated in May 2026.